strengthening the veterinary

regulatory community

Contact Us

380 W. 22nd Street, Suite 101
Kansas City, MO 64108
Phone: 1.816.931.1504
Toll-Free: 1.877.698.8482
Fax: 1.816.931.1604

If you like to file a complaint against a veterinarian or veterinary technician, please contact the governing body in the state where the veterinarian or technician practices. Board & Agency Directory available here.

General Inquiries

To ensure the quickest response time from our service team, please call 1.877.698.8482 or use one of the following email addresses:

  • For Veterinary Technician National Examination (VTNE) inquiries, email
  • For Veterinarian Score Transfers, Credentials, and Disciplinary Information, email
  • For Veterinary Examination Eligibility Review (VEER) or NAVLE Eligibility for California, email
  • For CE tracking for veterinary professionals and regulatory boards, email
  • For the Program for the Assessment of Veterinary Education Equivalence (PAVE), email
  • For the Registry of Approved Continuing Education (RACE), email

For member services inquiries, please contact Lainie Franklin at or 1.877.698.8482 ext. 221

For all other inquiries call 1.877.698.8482 or email


James T. Penrod, CAE, FASLA
Executive Director

Daphne Tabbytite
Deputy Executive Director

Nancy Grittman
Director of Program Services

Chrissy Bagby
Director of Marketing & Technology

Jennifer Roeder
Executive Assistant & Office Manager

Phylisia Davis
VIVA Program Specialist

Melissa Duhrkoop
VIVA & VEER Program Associate

Lainie Franklin
Member Services & Marketing Specialist

Bill Jaggers
Software Developer

Jess Klein
Continuing Education Manager

Chris Lucik
Program Associate

Ronna Ragusa
Program Associate

Carol Sparrow
Program Specialist - Exams

Joshua Weinstock
Marketing Communications Specialist

Darla Wright
Program Associate