Now Hiring: Member Services Associate (VIVA Data Processor)

The American Association of Veterinary State Boards (AAVSB) is a not-for-profit membership organization comprised of 62 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in the interest of public protection. We are committed to advancing the regulatory process for veterinary medicine and being the primary source for comprehensive information that strategically strengthens the veterinary regulatory community.



The AAVSB culture is one of collaboration. We are creative, and team members specialize in various areas, becoming experts in those areas. We are focused on outcomes instead of outputs. The common thread among us is the striving for excellence through participation and promotion of the Association. Obstacles are stepping stones, not stumbling blocks.



We value:


• Protection of the public

• Reliability & accuracy

• Ethics & integrity

• Service excellence

• Active inclusion, participation, & collaboration

• Stewardship of resources



The AAVSB is in search of a Member Services Associate (VIVA Data Processor). This technical assistant position is part of the Member Services team. It is responsible for assisting in maintaining the VIVA database by processing queued data for new and revised records.



Responsibilities



The Data Processor will:

• Assist in maintaining the VIVA database by conducting manual updates of continually received submissions from the AAVSB Member Boards and their licensees.

• Verify entered data by reviewing, correcting, deleting, or reentering alphabetic and numeric data points and reviewing for deficiencies.

• Resolve data deficiencies by using standard procedures and identify and report queue records requiring advanced troubleshooting to process.

• Maintain operations by following policies and procedures (e.g., entry priorities).

• Maintain desk manual on the VIVA database providing draft revisions as needed.

• Coordinate queue processing and VIVA project tasks with the Senior Manager of Member Services and Member Services Specialist to achieve on-time processing and scheduled outcomes.

• Receive and promptly answer incoming emails and telephone calls regarding the VIVA database and, when required, other programs.

• Maintain a high standard of excellence in customer service to Member Boards and other AAVSB clients, including veterinarians, veterinary technicians, and other stakeholders.

• Perform other duties as required based on the needs of the AAVSB in support of the member services team and other AAVSB staff and management in assigned project-based work.



Qualifications

Knowledge of:

• Microsoft Office (Word, Excel, Access, and Outlook)

• Basic database structure

• Record-keeping practices



Ability to:

• Provide strong accuracy in typing and 10-key data entry.

• Exercise keen attention to detail to verify data point matches and manually process queued database records.

• Maintain a high level of attention to detail while performing highly repetitive tasks.

• Use organizational and time management skills to manage various time-sensitive tasks with varying technical proficiency in VIVA database assistance.

• Understand the basics of data analysis and report on changing queue metrics.

• Be self-motivated, detail-oriented, and diligent.

• Work independently from a remote location with comfortability in learning and using digital tools to successfully fulfill duties, communicate, and collaborate with others.

• Provide excellent customer service, strong written and oral communications skills.

• Maintain confidential information and do so with professionalism and discretion.

• Establish and maintain effective working relationships with fellow AAVSB staff, Member Board contacts, and other stakeholders.



Experience

Required: Minimum of one year of demonstrable experience in a data-focused administrative or technical role. Experience may be substituted by relevant education or certifications.



Preferred: One or more years relevant experience in a nonprofit association, education or credentialing setting, or similar environment. Advancing skills in data processing or data management proven by career and/or educational development.



Details

Job Type: Full time, Nonexempt

Salary: $35,000.00 to $38.000 / year



The AAVSB is headquartered in Kansas City. This position may be virtual.



How to Apply

Please email a cover letter and resume to [email protected]



Equal Employment Opportunity

The AAVSB provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, military status, or genetic information (including family medical history). In addition to federal law requirements, the AAVSB complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



Job Type: Full Time