Now Hiring: Program Associate (Program and Member Services)


The American Association of Veterinary State Boards is a not-for-profit membership organization comprised of 62 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in the interest of public protection. We are committed to advancing the regulatory process for veterinary medicine and being the primary source for comprehensive information that strategically strengthens the veterinary regulatory community.


The AAVSB culture is one of collaboration. We are creative, and team members specialize in various areas, becoming experts in those areas. We are focused on outcomes instead of outputs. The common thread among us is the striving for excellence through participation and promotion of the Association.


The AAVSB is in search of a Full-Time Program Associate (Program Services and Member Services). This administrative position is primarily responsible for customer service in program services applications and database processing for Program Services and Member Services.


This position may include contact with the Member Boards, veterinary schools and veterinary technician/nursing programs, allied organizations, and exam vendors in providing program services support.



    • As a member of the AAVSB team, receive, review and process the various program services application requests and database records.

    • Maintain a high standard of excellence in customer service to the AAVSB’s clients which include veterinarians, veterinary technicians, and Member Boards as well as other stakeholders.

    • As a member of the AAVSB team, receive and promptly answer incoming emails and telephone calls regarding program(s).

    • Collaborate with the Senior Director of Program Services and AAVSB Managers to brainstorm about program services and member services.

    • Assist program(s) to include application processing, detailed data entry, filing, and electronic and paper file maintenance.

    • Perform general office duties for program(s) such as copying, faxing, scanning, and sorting.

    • Coordinate workflow with program staff.

    • Support staff and management in assigned project-based work.

    • Provide input to the Senior Director of Marketing & Technology on suggested computer system and website enhancements.



Knowledge of:

    • AAVSB programs and services.

    • Computer skills to include Microsoft Office Suite Applications and working with databases.

    • The principles and practices of customer services.


    • Exercise keen attention to detail to verify data point matches and manually process queued applications and database records.

    • Maintain high level of attention to detail while performing highly repetitive tasks.

    • Excellent customer service, organizational, written and oral communications skills.

    • Ability to work effectively and efficiently, both independently and as a team member, from remote a location or office setting.

    • Be comfortable with learning and using digital tools to successfully fulfill duties, communicate, and collaborate with others with a commitment to advancing DEI in the workplace.

    • Flexibility and adaptability for a position where the surrounding activities and environment can change frequently.

    • Ability to collaborate with colleagues, including giving and receiving constructive feedback,

    • Maintain a calm and positive attitude.

    • Maintain confidential information with professionalism and discretion.

    • Independent judgement and initiative.

Education and Experience:

    • Required:  Associate degree and three years of relevant office and customer service experience.  

    • Preferred:  Bachelor’s degree or a minimum of three years’ relevant experience in an education setting or nonprofit association.

    • Must be committed to ongoing professional development. 

    • Occasional travel and weekend work might be necessary to fulfill responsibilities of the position.


Salary: $38,000 - $42,000

The AAVSB is headquartered in Kansas City, Missouri. This position may be virtual/remote with the understanding that there will be required company-paid travel to Kansas City, Missouri throughout the year.


For additional information and to submit an application, click here.