Schedule Your Exam

All candidates who meet the AAVSB’s eligibility requirements may choose live remote proctoring (LRP). LRP exams are by appointment only.

To test with LRP, you must meet technological requirements to ensure uninterrupted testing. Requirements include a strong Wi-Fi connection, a PC or Desktop computer, hardware requirements (see below for requirements), and a quiet, private testing environment.

System Requirements

Choose a calm, quiet area of your home that ideally can be closed off from distractions and other people.

• Children, pets and spouses should not be permitted in the testing area.
• Be sure your testing location is free from excess noise and distractions.
• Avoid public places like coffee shops or libraries, as well as workplace offices (as some may have firewalls that prohibit online testing).

LRP exams can be scheduled virtually any day or time (pending proctor availability and closures on US holidays).

Ensure your contact information is correct in your MyAAVSB portal. If you need any contact information updated, please email [email protected] .

Once you have received your eligibility/scheduling email:

• Click on Schedule Exam button on your MyAAVSB portal homepage.
• You will be redirected to PSI’s website.
• Create a login with PSI to access their scheduling portal. You will need your Candidate ID.
• Click on the Schedule button next to the applicable exam to select your live remote proctored exam date and time.

To schedule by phone:

• Contact PSI customer service at 1.833.256.1419

After you schedule your exam, PSI will send a confirmation email listing your exam date and time.

You may reschedule your live remote proctored exam as many times as you need if you are within your exam authorization window AND at least 48 hours prior to your currently scheduled exam.

You must log in to your MyAAVSB portal and click Reschedule My Exam for more information. You will then need to log in to your PSI portal where you will be able to reschedule to a different date and time. You will receive a new confirmation email from PSI, listing your new date and time.

Yes, if you are scheduled with PSI, simply go to your MyAAVSB portal and click Reschedule My Exam for more information. You will need to login to your PSI portal to cancel your currently scheduled exam and reschedule your exam to Live Remote Proctoring. You will then receive a new confirmation email from PSI, listing your new date and time

Please perform a final compatibility check 72 hours before your scheduled exam time. You will receive a reminder email three days before your exam, providing the information and steps you need for online check-in.

Familiarize yourself with the instructions and contact us with any questions you may have. Prior to the exam, make sure your testing space is prepared. Eat well, get adequate rest and plan time to unwind after the exam.

Collect the items you will need for the exam, including an unexpired, government issued photo ID that matches the first and last name you used on your VTNE online application.

You may NOT have common office items in your testing space, including binders, reference materials and books, cell phones and chargers, sticky notes, plants, eyeglass cases or food. You may have a charger connected to your laptop for the duration of the exam.

NOTE: If you wear a religious head covering, you will need to notify PSI before scheduling your exam and request an accommodation to wear it while testing.

PSI Candidate Services for Special Accommodations – 800.367.1565 x6750, [email protected]

Before you begin taking your VTNE either via test center or LRP, you will be asked to confirm the name of the exam you are taking and then asked to agree to the PSI and AAVSB-VTNE Examination Rules and Regulations agreement regarding exam confidentiality.

Total seat time for the exam is 180 minutes (three hours). The timer begins counting when your exam begins.

It is suggested that you log into your PSI portal at least 30 minutes before the start time of your exam. This will give you adequate time to complete the necessary sign-in procedures. Please note that the exam cannot be launched until 15 minutes before the scheduled start time, and will not begin until your online proctor has logged in.

NOTE: If your proctor is late, please wait 5-15 minutes before contacting PSI.

Before the proctor can launch your exam, you will be asked to do the following:

• Download the Secure Browser (if not already done)
• Complete a system check of your computer microphone and web-camera
• Complete a 360-degree scan of your testing environment and your work area. This may require you to lift your laptop or PC if your webcam is not detachable.
• Submit a valid, correct form of ID
• Have your photograph taken*

* You must agree to have your photograph taken as part of the admission procedure; if you do not agree, you will not be admitted for the exam.

The VTNE administration is heavily monitored and many restrictions have been put in place while taking the exam to ensure the integrity of the exam is upheld, similar to a testing center experience.

Please review this list of major and minor infractions prior to taking your exam. Candidates can make up to three minor infractions or one major infraction before the live remote proctor will end the exam.

• If your exam is ended due to infractions, you will need to wait until the next VTNE online application window opens, before submitting a new exam application.
• No refunds will be issued due to exam infractions.

You may take a break whenever you wish as long as you inform the proctor, however, your timer continues. Your exam is NOT paused during a break. During any break, you are not permitted to access personal items other than medication required at a specific time (unless you receive prior permission).

Your individual score report will be auto-generated by PSI immediately upon completion of your VTNE and emailed to you. Additionally, your individual score report will be posted on your MyAAVSB portal approximately 6 weeks after your exam.

Before your equipment is tested by PSI, please ensure you have all system requirements met.

• Test your laptop and Wi-Fi connection before scheduling your exam
• Once scheduled, retest your connection at least 72hours before your exam to ensure everything works correctly
• Perform your compatibility check here.

• If you are using your work computer, please notify your IT department to review any security and privacy settings/restrictions in place; you may need to seek permission to lift or relax these settings in order to take your VTNE online.
• Please contact PSI Technical Support if you or your IT department have any questions about your compatibility test results.
• If you’re using your personal computer, contact PSI Customer Service for technical support at 833.518.7459.
• Note that exam purchases are nonrefundable. If your computer is unable to support taking the LRP exam, you will need to take the exam at a physical PSI location. Exams must be rescheduled 48 hours prior to the currently scheduled date.

If you have completed a successful compatibility check, technical issues are unlikely, but not impossible. Sluggish or overloaded Wi-Fi is the most common problem. If you experience an issue, make an attempt to inform your proctor via live chat. If you are unable to connect, contact PSI Customer Service on that day. Their staff will be able to analyze your issue and set up a new testing time, free of charge. If you wait until the following day, contact the AAVSB.